02-7. Account for the purpose, objectives and scope of service transition (ST 1.1.1, 1.1.2)

02-7. Account for the purpose, objectives and scope of service transition (ST 1.1.1, 1.1.2)


Key Concepts



Related Concepts




1.1.1 Purpose and Objectives of Service Transition

Purpose: Ensure New, Modified or Retired Services meet expectations of the SP per Service Strategy and Service Design lifecycle modules.  (Basically ensuring the Design is right then Implement)


Objectives:

• Plan and manage service changes efficiently and effectively
• Manage risks relating to new changed retired services
• Successfully deploy service releases into supported environment
• Set expectations about performance of new/changed service
• Ensure changes create expected business value
• Provide good-quality knowledge about the service and service assets (TOI)

Stuff that happens during Transition phase:

• Planning/managing the capacity and resources required for service transitions
• Implement process to evaluate service capability and risk before it is inserted to live environment
• Maintain wellness of service asset
• Provide repeatable process for building, testing and deploying services and releases
• Ensure service can be managed, operated and supported.