02-4. Briefly explain what value service strategy provides to the business (SS 1.1.4)

02-4. Briefly explain what value service strategy provides to the business (SS 1.1.4)



Key Concepts



Related Concepts




 1.1.4 Value to Business


 Benefits of Strategy are:

• Linking activities performed to outcomes valued by Customers
• Identify Types and Levels of service to deliver and consistently do so
• Agility to respond to changes quickly in environment and adapt competitively
• Create/Maintain Service Portfolio for ROI
• Customer Relations
• Organizing a SP for efficient and efficiency