02-3. Account for the purpose, objectives and scope of service strategy (SS 1.1.1,1.1.2)

02-3. Account for the purpose, objectives and scope of service strategy (SS 1.1.1,1.1.2)



Key Concepts

• 4P's
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Related Concepts



1.1.1 Purpose and Objectives of Service Strategy (18)


 Define Perspective, Position, Plans and Pattern to deliver services

Consider:

• Identify Services and Customers
• Understand how Value is created for Customers
• Identify/Exploit opportunities
• Service Provision Model (funding, customers, how create services)
• How Service Assets are used to deliver services

1.1.2 Scope (18)

2 aspects covered in ITIL Service Strategy Book:

• Define a strategy of where the SP delivers services to meet customer's business outcome
• Define a strategy how to manage those services