ITIL STRATEGY NOTES

ITIL STRATEGY NOTES

• Identify Opportunities to Provide Value to IT if alligned
• Identify Gaps in Value Offerings and fill it
• Understand Customers Business and how our Services can help them achieve favorable Business Outcomes (Competitive Advantages, Costs: Effectiveness, Efficiency)
• Identify Service Feature by Core, Enabling, Enhancing Services and where to align new technology.  (Ongoing Assessment, graduate features, and service type as needed, demand grows)
• Our Value to Customers - network connectivity, flexible changes and world-wide reachability, new technology insertion/integration.  (see BRM for ongoing customer assessment/demands/needs and ensure pipeline of future services and service assets align)
• Linking Service Provider Services/Processes/Outputs to Business Outcomes of Customers
• Strategy Purpose: SP define strategy on delivering services that meet business outcomes of customer.  Defining strategy HOW to manage those services.
• 4 P's - Strategy Objectives: Perspective, Position, Plans and Patterns