01-9. Define processes and functions (SS 2.2.2, 2.2.3.1)

01-9. Define processes and functions (SS 2.2.2, 2.2.3.1)



Key Concepts

• Process
• Outputs
• Process Control

Related Concepts/Terms

• Activity - A set of actions designed to achieve a particular result. Activities are usually defined as part of processes or plans, and are documented in procedures.

2.2.2 Processes (34)


Process - structured activities to accomplish specific objective. Takes input and turns into target output.  Defines Actions, Dependencies and Sequences to create Output.

• Measureability - Used to gauge the process effectiveness/efficiency. Manager = cost, quality.  Practitioners = duration, productivity.  Used for process improvements, etc.
• Specific Results - Deliver Specific Result, which must be identifiable and countable
• Customers - Internal or External Customers
• Triggering Event - The process must be invoked by an identifiable event/trigger or arrival of input. (server fail, trigger notification process)
• Effective - If output works per Operational Norms linked to Business Objective.
• Efficient - if taken less resources than needed to create output
• Documented - once process is defined, it should be documented, then repeated and managed..

Outputs - Process creates outputs that should meet Objectives and include metrics (process diagnostics, improvement, reports)

Process Control - Oversight/Control elements that ensures process is functioning to reliably create the outputs.. (roles, responsibilities, tools, mgmt controls, docuements, guidelines, instructions, etc)

2.2.3.1 Functions (36)



Function - Team or Group + Tools or Resources to execute process or activities.