01-7. Define and explain the concept of IT service management (SS 2.1.3)

01-7. Define and explain the concept of IT service management (SS 2.1.3)


Key Concepts





2.1.3 IT Service Management (30)

IT Services Management
Implementation and Management of IT services by IT Service Provider using mix of:

• People
• Process 
• Information Technology

IT Services Provides to Customer Balance:

• Meet Customer Needs
• SLA - agreement on services, SLA and responsibilities of Provider
• Costs